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Frequently asked questions

You can top up your account with the following bank cards:

  • Most Visa debit cards;

  • Most Mastercard debit cards;

  • Some Maestro debit cards;

  • All Visa credit cards;

  • All Mastercard credit cards.

These bank cards are not accepted:

  • Visa Electron debit card;

  • American Express debit card.

You can check if your card is accepted by trying to top up your account or by asking your bank.


IMPORTANT: Payments can only be made with a bank card issued by a Lithuanian or EU bank.

CARD NUMBER

This is the 16-digit number shown on the front of your bank card:



EXPIRY DATE

Your card may have the following inscriptions to indicate the expiry date: "VALID THRU", "GOOD THRU", "EXPIRES END":



CVV CODE

These are the 3 digits shown on the back of your bank card:


You can do it in the following ways:

  • In the Ežys self-service portal at ezys.lt/prisijungti;

  • In the “Mano Ežys” mobile app;

  • By calling the short number 1544 (the call is free; connecting to a consultant costs €0.10).

The validity period of a new EŽYS account is 90 days, starting from the date of number activation. After the account validity period expires, you will still be able to receive calls and SMS for another 30 days – however, you will no longer be able to make calls or send SMS.

If your account validity period has expired and the ROAMING service is enabled, you will not be able to receive calls and SMS messages until the ROAMING service is disabled, even if you are in Lithuania. You can disable the service in Mano EŽYS self-service.

After 30 days from the account validity expiry date, your number will be blocked – you will no longer be able to recover the number or any remaining balance / purchased services on your account.

CHOOSE YOUR PLANS

EŽYS plans


SUPPORT BY PHONE

+370 6418 1817

the price of the call according to the tariffs of the payment plan

1544

0.1 EUR/call
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