EŽYS ABROAD

1. Upon arrival abroad, the phone automatically connects to the mobile operator's network in that country – action from you is not required.

2. Calls from EU countries to Lithuania are rounded to the nearest 30 seconds, then to the nearest 1 second. For example: a 15-second call is rounded to 30 seconds. In other countries, calls are rounded to the nearest minute.

3. When you arrive in the country and connect to a mobile network, you will receive a Telia welcome message informing you of the standard rates in the country. You can find the exact rates applicable to your payment plan by logging in to the EŽYS self-service.

4. The welcome message also contains consular contacts – the telephone number of the Lithuanian Ministry of Foreign Affairs (+370 5 236 2444). Call it abroad in case of an emergency. Before travelling, we suggest you consult the recommendations of the MFA: http://keliauk.urm.lt/

5. For information on services, rates and to report connection problems, call Telia's Customer Service Centre at +37069851000.

6. Calls to other countries (other than Lithuania and within the country you are visiting) may cost significantly more. Check the rates before you call.

7. When travelling outside the EU, many countries offer subscriptions to a certain amount of data. You can order by SMS or by clicking on the link duomenys.ezys.lt/užsakymas in the welcome message, which is only available abroad.

8. When you are in areas close to EU/EEA borders, your phone may register with a more expensive operator and you may incur unforeseen and unnecessary costs. Choose your network manually in your phone settings.

9. Please note that calls to special numbers, including 700, 800 and 900 lines, are charged at a premium rate. The local number is usually indicated next to special numbers (car rental, taxi, etc.). When abroad, always choose local format numbers – even if you see special numbers advertised as free. This advertising is aimed at domestic users, while foreign operators and their customers are charged at a higher rate. Make a list of the numbers you need before the trip, and save them to your phone in international format ('00' or '+', country code, phone number, for example: +371 xxx xxxxx or 00371 xxx xxxxx).

10. If you need to call the fire brigade, ambulance or police while abroad, call 112. Once dialled, the dispatcher on duty in the nearest city or district will answer and connect you to the relevant emergency services.

1. If you’re travelling abroad and you haven’t yet switched your worldwide roaming on, you can do so in one of the following ways: on EŽYS self-service or by sending an SMS with text +TRP to 1570. Important! You can only switch roaming on and off by SMS in Lithuania. Once you have received a confirmation SMS, your existing plan will be valid in the EU/EEA. You can switch roaming service off by sending an SMS with text -TRP to 1570.

2. If you are abroad and have insufficient money balance in your account, you will not be able to receive incoming calls. After the expiry of your account, you will not be able to receive incoming calls both abroad and in Lithuania – the operator will inform the caller that the call cannot be connected.

3. To check rates while abroad, call the toll-free number +370 698 51000.

Before starting to use data, 0.30 Eur per hour of browsing is reserved in your account. The unused portion will be returned to the account. If you use more data than 0.30 Eur, the account balance will be reserved again.

If you have subscribed to a plan that includes data abroad, "Pay as you go" will only activate when the benefits of your plan have ended. If there is not enough money in your account to browse abroad, top up your account and you will be able to continue browsing. And if you do not want to browse abroad, we recommend turning off mobile data in your phone settings.

We consider violation of fair usage policy when:

• For 4 consecutive months, the customer uses roaming services (voice, SMS or mobile data) in EU/EEA countries more than in Lithuania and stays in EU/EEA countries longer than in Lithuania.

• No mobile network services are used in Lithuania for at least 2 weeks, and then only roaming services are used for at least 2 weeks.

• A customer who uses "Ežys" mobile network services for less than 4 months in a row and uses roaming services in EU/EEA countries more than in Lithuania during the 1 calendar month and stays in EU/EEA countries longer than in Lithuania. To avoid violance of fair usage policy rules in EU/EEE countries for mobile network services and to ensure the legitimate interests of foreign operators, "Ežys" will consider that the customer's habits of using roaming services will not change.

In case of violation of fair usage policy rules listed above, further usage is charged to the rates of calls/SMS/ mobile data to Lithuania by adding the wholesale rates of regulated roaming services in force at that time (for calls to EU/EEA countries - €0.02299/min., for SMS messages - €0.00363/SMS, for mobile data – €0.001536/MB). Received calls will cost €0.00248/min.

More information about the terms and conditions of fair usage policy and what we will do in such cases can be found here.

When you go abroad, you will be able to use mobile data without any plan, you will be charged the standard mobile data rate that depends on the country you are in.