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Frequently asked questions

An eSIM is a virtual SIM card that provides mobile connectivity without a physical SIM card in your phone. eSIM allows you to activate a mobile plan on your phone, make and receive calls, send and receive SMS messages, and use the internet—just like a regular SIM card.

Note that an eSIM can be installed on only one device at a time. If you want to use it on another phone or device, you will need to transfer/reinstall the eSIM.

Almost all new phones support eSIM technology.

To check whether your phone supports eSIM, look for “Add eSIM” or “eSIM” in your phone’s Cellular/Connections settings, or dial *#06# to see if the EID number is displayed (if the EID is shown, it means your phone supports eSIM), or check your device specifications/manufacturer’s website.

Yes, EŽYS eSIM works precisely the same as a physical SIM card.

The connection quality, 5G support, internet speed, and plans are identical.

The only differences are:

  • eSIM is virtual, without a plastic card.

  • eSIM can only be installed on one device at a time.

  • You can have multiple eSIMs on one phone.

  • It is convenient to use dual SIM (e.g., physical + eSIM).

If you want to use it on another phone or device, you will need to transfer/reinstall the eSIM.

Download the EŽYS app from the App Store or Google Play, choose the plan you want, and activate your eSIM in just a few taps. No physical SIM card needed - your connection is ready in minutes.

Yes, you can have two numbers on one phone. If your phone supports Dual SIM, you can use, for example, your personal and work numbers simultaneously (physical SIM + eSIM or two eSIMs).

Why is this convenient?

  • Both numbers work on one phone.

  • You can separate work and personal calls/SMS.

  • You don’t need two phones.

  • You can choose which number to call or use for the internet.

Yes. If you purchased an eSIM for travel, don’t forget to activate it in Lithuania.

Yes! EŽYS has plans with EU data included, so you can use your eSIM not only in Lithuania, but across other EU countries too.

No, one customer can have no more than 50 active SIM and eSIM EŽYS cards combined.

EŽYS eSIM plans start from just €3.99. Choose the amount of data, minutes, or SMS you need and change plans anytime.

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SUPPORT BY PHONE

+370 6418 1817

the price of the call according to the tariffs of the payment plan

1544

0.1 EUR/call
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